PRE-ORDERS

•PRE-ORDER ITEMS•

One of the reasons we offer items on a pre-order basis is to gauge interest early, helping us determine how many we should order from our vendors. This process allows us to better meet demand, but it does come with a few variables we’d like to be upfront about.

When we place an order with a vendor, (whether it’s for a preorder item or a regular restock), they provide us with an approximate ship date. That date is their best estimate at the time. However, depending on how production and shipping go, this date can shift—sometimes two or three times—before your item arrives at our warehouse. These changes depend on factors like production timelines and shipping conditions, both of which can be unpredictable.
This is completely normal with any vendor order. With pre-orders, though, you’re essentially “in” on that waiting game with us. You get a behind-the-scenes view of the process, and unfortunately, that can sometimes mean waiting through delays that we typically handle quietly behind the scenes for regular restocks.

• You can look in the website product description for the most current date that the pre-ordered item is expected to arrive and ship. If there is a delay with the item, we will post it there first. Please check the product description first for an updated ship date before emailing customer service for a ship date. 
  

Generally, we won’t send individual email updates about preorders. If you have a specific question beyond the information in the product description, please email customer service. 

ORDERING A PREORDER ITEM FOR A SPECIFIC EVENT

If you’re ordering this item for a specific event or vacation, please keep in mind that pre-orders do carry some timing risk. If having the item by a certain date is essential, you may want to wait until the item is physically in our warehouse and available for immediate shipping. Just know that by waiting, there’s always a chance the item could sell out during the pre-order period and not be restocked.