Shipping Policy
Customer Service Hours: Monday thru Friday, weekends by exception
----- FREE SHIPPING ON ALL U.S. ORDERS!! ----
Your order will be delivered to you within 5-10 business days. If there is a delay in processing your order for some reason, we will let you know by email.
ORDERING FOR A SPECIFIC EVENT OR DATE
If you need an item for an event or by a specific date, please email us and advise us of your special request. We can arrange a local pickup in the Chicago area or if it needs to be shipped, we can look at the best options. We will do our best to keep an eye on your target date and keep you informed. If we have your special request on our radar, we can expedite it if possible and keep you posted.
SHIPPING PROTECTION
re:do shipping protection helps us protect you from uncontrollable factors during the shipping process. You will be able to choose this service at checkout!
Please note: orders that have opted out of re:do shipping protection do not qualify for compensation for any lost, stolen, or damaged packages.
LOST, STOLEN, DAMAGED OR DELAYED PACKAGES
Coco McCall Shop is not responsible for carrier delays, theft, lost or damaged orders once it has been shipped. We offer shipping protection through re:do for $2.98 for domestic orders that will cover your package if lost, stolen, or damaged (along with free returns & exchanges). If you opt out of re:do, please reach out to Coco customer service if your package is missing or damaged.
It is your responsibility to make sure you have a secure location for delivery.
If you receive a "delivered" notification by email or text, but have received no package, act IMMEDIATELY! It's much more likely to recover your package while the trail is hot! USPS is much more responsive when it's a current situation than when it's a week or so old.
•Contact your mail carrier, local post office or USPS (800) 275-8777 if your package is missing or damaged. If they can see that it was misdelivered, they will help you locate it.
We will be happy to assist in locating a package that is missing in any way that we can, even though our responsibility has ended. However, we have provided re:do, an affordable insurance protection that can be added to your order for a nominal fee. Given the challenges that USPS has been experiencing, we highly recommend that you consider adding protection to your order.
If you purchased re:do and your package is lost, missing, or stolen, please email hello@cocomccallshop.com. Please note that we have a 7-day waiting period from the last package update before we can file a claim for a replacement or reimbursement. Claims must be made before 30 days from the most recent shipping update.
PRE-ORDERED ITEMS
- Any orders with a preorder item are held until the entire order can be fulfilled.
- If you want non-preorder items to come sooner, please contact Customer Service to request separate shipping, otherwise all items in your order will come together.
- You can look in the website product description for the most current date that the pre-ordered item is expected to arrive and ship. If there is a delay with the item, we will post it there first. Please check the product description first for an updated ship date before emailing customer service for a ship date.
ORDER CANCELLATION
- If you need to cancel your order, please email us as quickly as possible. We will cancel it and refund it.
- If your order has already been processed, we won’t be able to cancel it.
INTERNATIONAL SHIPPING
We offer International shipping to many countries at this time. If you would like something delivered outside of the US and you are having a problem placing your order, please email our customer care at hello@cocomccallshop.com and we will see if we can work it out.
•Coco McCall Shop DOES NOT cover taxes, tariffs, customs or import fees on international packages.
DELAYS DUE TO SUPPLY CHAIN ISSUES
Even though the Covid situation has mostly passed, supply chain issues are still alive and well. There are sometimes unexpected delays or cancellations in our vendor shipments. Thanks for your patience as we work with our vendors to resolve the supply chain challenges we are all facing right now.
