Shipping Policy

----- FREE SHIPPING ON ALL U.S. ORDERS!! ----

Your order will be delivered to you within 3-7 business days. If there is a delay in processing your order for some reason, we will let you know by email.

If you need an item for an event or by a specific date, please email us and advise us of your special request. We can arrange a local pickup or if it needs to be shipped, we can look at the best options. We will do our best to keep an eye on your target date and keep you informed. If we have your special request on our radar, we can keep you posted. 

Lost, Stolen, Delayed or Damaged Packages

Coco McCall Shop is not responsible for carrier delays, theft, lost or damaged orders once it has been shipped.

It is your responsibility to make sure you have a secure location for delivery.

If you receive a "delivered" notification by email or text, but have received no package, act IMMEDIATELY! It's much more likely to recover your package while the trail is hot! USPS is much more responsive when it's a current situation than when it's a week or so old.

•Contact your mail carrier, local post office or USPS (800) 275-8777 if your package is missing or damaged. If they can see that it was misdelivered, they will help you locate it.

We will be happy to assist in locating a package that is missing in any way that we can, even though our responsibility has ended. However, we have provided Route, an affordable insurance protection that can be added to your order for a nominal fee. Given the challenges that USPS has been experiencing, we highly recommend that you consider adding protection to your order. 

Route Shipping Insurance FAQs

Q: Why is it added automatically to my shopping cart?

A: The route shipping insurance is automatically added to your shopping cart because it protects your order after it leaves our facility.

If the package is stolen, damaged, or lost you are able to get a replacement or full refund if you purchase the insurance through Route.

If the package is not delivered, you must file a claim within 15 days after it was marked delivered to get a replacement or refund through Route.

If the package is lost, you have 30 days to file a claim through Route from the last tracking date. If the package is stolen, you must file a claim within 15 days after the package was marked delivered if you have purchased Route.

Pre-ordered Items

Any orders with a preorder item are held until the entire order can be fulfilled. If you need non-preorder items sooner, please make separate orders.

International Shipping

We offer International shipping to many countries at this time. If you would like something delivered outside of the US and you are having a problem placing your order, please email our customer care at hello@cocomccallshop.com and we will see if we can work it out. 

•Coco McCall Shop DOES NOT cover taxes, tariffs, customs or import fees on international packages.

Supply Chain Issues

Due to the current Covid situation, there are sometimes unexpected delays or cancellations in our vendor shipments. Thanks for your patience as we work with our vendors to resolve the supply chain challenges we are all facing right now.

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